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How to Troubleshoot File-Exchange Issues?

Last Modified Thursday, March 22, 2018
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Known File-exchange issues and how to resolve them:

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Errors: 


1. Error – Service Unavailable 
How to resolve?
Before trying out the longer steps below try launching IE in an InPrivate mode, then it prompts you for username and password. Once you enter your credentials it will work. Note: Don't use Edge.

Screenshot of the error:

file-exchange error - service unavailablefile-exchange error - service unavailable

2. Error – Sorry… an error occurred


file-exchange error - sorry error occurred


file-exchange error - enable protected mode

Or

file-exchange error - service unavailable

3. Error – Corrupt IMG ​file



Examples of file-exchanged files:

http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/fileexchangeissue.aspx
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