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How to Troubleshoot File-Exchange Issues?

Last Modified Tuesday, February 28, 2017
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Known File-exchange issues and how to resolve them:

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Errors: 


  1. Error – Service Unavailable 

  2. file-exchange error - service unavailable

    How to resolve?

    Open IE, from the ‘settings’ gear icon – select> ‘Internet Options’> Select ‘Security’ tab> Click on ‘Trusted sites’> Click on ‘Sites’ button> Then add 'https://mbs2.microsoft.com’ to ‘Add this website to the zone’ field then click on ‘Add’ button.

    file-exchange error - service unavailable

  3. Error – Sorry… an error occurred

  4. file-exchange error - sorry error occurred


    How to resolve?

    Open IE, from the ‘settings’ gear icon – select> ‘Internet Options’> Select ‘Security’ tab> Click on ‘Trusted sites’> Uncheck 'Enable Protected Mode'> then click on ‘Add’ button.

    file-exchange error - enable protected mode

    Or

    Go to ‘Internet Option’ of IE>’Security’>’Trusted Sites’>Add ‘https://mbs2.microsoft.com’ to ‘Add this website to the zone’ field then click on ‘Add’ button.

    file-exchange error - service unavailable

  5. Error – Corrupt IMG ​file

  6. If you are getting error downloading img files, after downloading the file, instead of opening it directly, first save the file to your desktop or other location. The trick here is to first ‘save’ the file. If IE continues to give error, use Edge.



Examples of file-exchanged files:

http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/fileexchangeissue.aspx
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