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Notice of End of Use of Credit Card Payments for Support IncidentsNews ​​Dynamics Technical Support will no longer accept credit card payment for support incidents over the phone after the December 31, 2018 date.​ Notice of End of Use of Credit Card Payments for Support Incidentshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/creditcardpaymentphone12/11/2018 8:23:25 PM071008Dynamics Technical Support will no longer accept credit card payment for support incidents over the phone after the December 31, 2018 date Please log into the assisted support aspx6http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13ccreditcardpaymentphonehttp://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
North America Support Hours for Fall/Winter 2018-19News​​Microsoft support hours for Microsoft Dynamics holidays.​​​​North America Support Hours for Fall/Winter 2018-19https://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/supporthoursna9/28/2018 2:18:41 PM055952Microsoft support hours for Microsoft Dynamics holidays Microsoft Dy​n​​​​​​amics Support business hours are T​he support hours fo​r Microsoft Dynamics teams will be affected by aspx18http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13csupporthoursnahttp://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
CustomerSource Access Frequently Asked QuestionsNews ​CustomerSource provides you with access to resources such as self-help tools, product updates, community forms, training, documentation and online newsletters to help you optimize your use of your Microsoft Dynamics product.CustomerSource Access Frequently Asked Questionshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/CustomerSourceAccessFrequentlyAskedQuestions9/17/2018 3:22:02 PM056001CustomerSource provides you with access to resources such as self-help tools, product updates, community forms, training, documentation and online newsletters to help you optimize aspx170http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cCustomerSourceAccessFrequentlyAskedQuestionshttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites
Microsoft Dynamics RMS Connector Tool for Microsoft Dynamics GP Discontinuation AnnouncementNews ​The Microsoft Dynamics RMS 2.0 CU5 Connector Tool for Microsoft Dynamics GP 2013 R2 will no longer be offered by Microsoft effective with the Microsoft Dynamics GP 2013 R2 release, June 2, 2014 and beyond.Microsoft Dynamics RMS Connector Tool for Microsoft Dynamics GP Discontinuation Announcementhttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/msdrmsgpdiscannmt9/14/2018 6:00:24 PM061646The Microsoft Dynamics RMS 2.0 CU5 Connector Tool for Microsoft Dynamics GP 2013 R2 will no longer be offered by Microsoft effective with the Microsoft Dynamics GP 2013 R2 release aspx10http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cmsdrmsgpdiscannmthttp://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Microsoft Electronic Services Agreement (MESA) and Microsoft Dynamics Customer Services GuideNews​The Microsoft Electronic Services Agreement (MESA) governs your use of Microsoft Dynamics Service Plans and the Guide will help you understand the benefits and policies surrounding Microsoft Dynamics Service Plans. In addition, we’ve included the most commonly asked questions customers want to know about their benefits.​​Microsoft Electronic Services Agreement (MESA) and Microsoft Dynamics Customer Services Guidehttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/MESA-and-MSDYN-Service-Plans-Customer-Services-Guide7/3/2018 2:36:48 PM058661The Microsoft Electronic Services Agreement (MESA) governs your use of Microsoft Dynamics Service Plans and the Guide will help you understand the benefits and policies aspx88http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cMESA-and-MSDYN-Service-Plans-Customer-Services-Guidehttp://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites
Service PlansNews ​​Microsoft stands by its customers at every stage of their lifecycle. Service Planshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/Service-Plans7/3/2018 2:27:16 PM058670Customer Services Guide and MESA Customer Services Guide and MESA Purple-2c Get Trained – Access E-Learning Get aspx1365http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cService-Planshttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites
Professional Direct Support for Microsoft Online ServicesNews ​ ​Professional Direct Support for Microsoft Online Serviceshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/ProfessionalDirectSupportforMicrosoftOnlineServices3/22/2018 7:17:31 AM058666 Support Admins, have your account details ready when you call Professional Direct Support In the United States, call 1 866 270 5942 In the United Kingdom, call 0800 783 9498 aspx30http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cProfessionalDirectSupportforMicrosoftOnlineServiceshttp://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Microsoft DIY DynamicsNews ​Microsoft DIY Dynamics is a series of Do It Yourself trainings for Microsoft Dynamics. Select the tutorial by clicking on the icon. Be sure to check back often as we continue to add videos to the content library on a regular basis.Microsoft DIY Dynamicshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/DIY_Dynamics3/22/2018 7:17:09 AM058650Microsoft DIY Dynamics is a series of Do It Yourself trainings for Microsoft Dynamics Select the tutorial by clicking on the icon Be sure to check back often as we continue to add aspx61http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cDIY_Dynamicshttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
How to Troubleshoot File-Exchange Issues?NewsKnown File-exchange issues and how to resolve themHow to Troubleshoot File-Exchange Issues?https://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/fileexchangeissue3/22/2018 7:15:19 AM058652Known File-exchange issues and how to resolve them Once you enter your credentials it will work URL Title fileexchangeissue Product Microsoft Dynamics AX; Microsoft Dynamics aspx93http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cfileexchangeissuehttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Microsoft Dynamics Academic Alliance CurriculumNews ​Microsoft Dynamics Academic Alliance (DynAA) provides free software and support to educational institutions who want to use Microsoft Dynamics Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software in the classroom. Experiencing the latest technology used every day by more than 350,000 organizations and thousands of Microsoft partners worldwide can enhance the students' classroom experience and can give them a competitive advantage in the job market.​Microsoft Dynamics Academic Alliance Curriculumhttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/DynamicsAcademicAllianceCurriculum3/20/2018 4:00:04 PM058651Program Information and Product Resources Program Information and Product Resources Blue-1a Microsoft Dynamics Academic Alliance Home aspx33http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cDynamicsAcademicAllianceCurriculumhttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Microsoft Dynamics Academic Alliance Product ResourcesNews​Product Resources Microsoft Dynamics Academic Alliance Product Resourceshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/ProductResources12/7/2017 10:13:37 PM058665 Overview Program Overview Blue-1a Microsoft Dynamics Academic Alliance Home Microsoft Dynamics Academic Alliance Home aspx18http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cProductResourceshttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Microsoft Dynamics Academic Alliance Curriculum and Online LearningNewsResources Microsoft Dynamics Academic Alliance Curriculum and Online Learninghttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/CurriculumELearning11/7/2017 4:00:46 PM058647Program Overview Program Overview Blue-1a Product Resources Product Resources Blue-1a Please note you must be signed aspx25http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cCurriculumELearninghttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Microsoft Dynamics Academic Alliance ProgramNews Overview The Microsoft Dynamics Academic Alliance works with institutions of higher education worldwide, helping them use Microsoft Dynamics 365 in their curriculum, exposing students to the latest intelligent business applications across Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) to give them a competitive advantage in the job market. Microsoft Dynamics Academic Alliance Programhttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/ProgramOverview10/16/2017 2:02:33 PM058667Microsoft Dynamics Academic Alliance Home Microsoft Dynamics Academic Alliance Home Blue-1a Product Resources Product aspx76http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cProgramOverviewhttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Microsoft Dynamics Academic Alliance Events and WebinarsNewsOverview Microsoft Dynamics Academic Alliance Events and Webinarshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/AcademicAllianceEventsWebinars9/1/2017 6:58:35 PM058645Program Overview Program Overview Blue-1a Product Resources Product Resources Blue-1a aspx14http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cAcademicAllianceEventsWebinarshttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Microsoft Forecaster Discontinuation Notice for Microsoft Dynamics GPNews ​With the release of Microsoft Dynamics GP 2016, Microsoft Forecaster will not be available or supported for new Microsoft Dynamics GP 2016 customers.Microsoft Forecaster Discontinuation Notice for Microsoft Dynamics GPhttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/ForecasterDiscontinuationNoticeGP7/21/2017 1:41:46 PM058653With the release of Microsoft Dynamics GP 2016, Microsoft Forecaster will not be available or supported for new Microsoft Dynamics GP 2016 customers There will be no PLP reduction aspx46http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cForecasterDiscontinuationNoticeGPhttp://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
RapidStart Services To Be Discontinued On October 1, 2015News ​Over the last two years since RapidStart was introduced we have worked with partners and customers to help define the key components to help drive the next generation of the service. Lifecycle Services (LCS) Configuration manager was introduced in 2015 and incorporates the key concepts of RapidStart while providing the platform for additional features and functionality to not only support Dynamics AX 2012 but 'AX 7' as well. RapidStart Services To Be Discontinued On October 1, 2015https://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/RapidStartServicesDiscontinued9/11/2015 7:03:29 PM058668Over the last two years since RapidStart was introduced we have worked with partners and customers to help define the key components to help drive the next generation of the aspx16http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cRapidStartServicesDiscontinuedhttp://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Hard-Copy Training MaterialsNews ​Hard-copy training materials for Microsoft Dynamics are globally available for all Microsoft Dynamics and related products. Start training on Microsoft Dynamics solutions with one of our many training material titles. Hard-Copy Training Materialshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/trainingmaterials1/9/2014 6:57:56 PM058671Hard-copy training materials for Microsoft Dynamics are globally available for all Microsoft Dynamics and related products Start training on Microsoft Dynamics solutions with one aspx13http://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13ctrainingmaterialshttp://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites