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Update about technical support for Dynamics partners and customers effective October 1News ​ Microsoft is updating the technical support experience for Dynamics customers. Update about technical support for Dynamics partners and customers effective October 1https://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/TechnicalSupport_UpdateOct18/17/2020 4:56:49 PM0110285Microsoft is updating the technical support experience for Dynamics customers As part of this change, we will remove the ability to create and view technical support requests in aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cTechnicalSupport_UpdateOct1https://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
How to link a new email account to CustomerSourceNews ​Follow the steps below to link a new email account to CustomerSource. How to link a new email account to CustomerSourcehttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/New_Email_Account_CS8/5/2020 7:21:12 PM077725Follow the steps below to link a new email account to CustomerSource Log into CustomerSource with your old account Click Welcome User and then click Sign In It will be used as your aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cNew_Email_Account_CShttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Microsoft Electronic Services Agreement (MESA) and Microsoft Dynamics Customer Services GuideNews ​The Microsoft Electronic Services Agreement (MESA) governs your use of Microsoft Dynamics Service Plans and the Guide will help you understand the benefits and policies surrounding Microsoft Dynamics Service Plans. In addition, we’ve included the most commonly asked questions customers want to know about their benefits.​​Microsoft Electronic Services Agreement (MESA) and Microsoft Dynamics Customer Services Guidehttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/MESA-and-MSDYN-Service-Plans-Customer-Services-Guide3/12/2020 8:56:44 PM0176540The Microsoft Electronic Services Agreement (MESA) governs your use of Microsoft Dynamics Service Plans and the Guide will help you understand the benefits and policies aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cMESA-and-MSDYN-Service-Plans-Customer-Services-Guidehttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites
Microsoft Business Applications Academic Community Curriculum and Online Learning News Resources Microsoft Business Applications Academic Community Curriculum and Online Learning https://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/CurriculumELearning2/3/2020 8:16:30 PM0176326Curriculum and E-Learning Curriculum and E-Learning Blue-1a Product Resources Product Resources Blue-1a aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cCurriculumELearninghttps://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Microsoft Business Applications Academic Community Product ResourcesNews ​Product Resources Microsoft Business Applications Academic Community Product Resourceshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/ProductResources2/3/2020 5:47:54 PM0176542Product Resources Product Resources Blue-1a Microsoft Business Applications Academic Community Microsoft Dynamics aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cProductResourceshttps://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Microsoft Business Applications Academic CommunityNews The Microsoft Business Applications Academic Community works with institutions of higher education worldwide, helping them use Microsoft Business Applications in their curriculum . Microsoft Business Applications Academic Communityhttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/ProgramInformationProductResources1/21/2020 7:30:51 PM0176544The Microsoft Business Applications Academic Community works with institutions of higher education worldwide, helping them use Microsoft Business Applications in their curriculum aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cProgramInformationProductResourceshttps://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Service PlansNews ​ ​ Microsoft stands by its customers at every stage of their lifecycle. Service Planshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/Service-Plans1/16/2020 7:19:22 AM0176546Customer Services Guide and MESA Customer Services Guide and MESA Purple-2c Get Trained – Access E-Learning Get aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cService-Planshttps://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites
Microsoft Dynamics Academic Alliance Program Faculty-Shared ResourcesNews ​ Microsoft Dynamics Academic Alliance (DynAA) provides free software and support to educational institutions who want to use Microsoft Dynamics Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software in the classroom. Experiencing the latest technology used every day by more than 350,000 organizations and thousands of Microsoft partners worldwide can enhance the students' classroom experience and can give them a competitive advantage in the job market. ​ Microsoft Dynamics Academic Alliance Program Faculty-Shared Resourceshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/FacultySharedResources10/31/2019 4:07:06 PM0176536Microsoft Dynamics Academic Alliance Home Microsoft Dynamics Academic Alliance Home Blue-1a Curriculum and E-Learning aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cFacultySharedResourceshttps://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites0
Transactional Changes Coming to CustomerSourceNews ​ On October 23, 2019 a new link called CustomerSource (Center) will be added to the CustomerSource Home Page, under the News & Events section, and under the individual's user profile. Transactional Changes Coming to CustomerSourcehttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/ChangesToCustomerSource10/23/2019 3:41:14 PM0176324On October 23, 2019 a new link called CustomerSource (Center) will be added to the CustomerSource Home Page, under the News & Events section, and under the individual's user aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cChangesToCustomerSourcehttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Microsoft Forecaster Discontinuation Notice for Microsoft Dynamics GPNews ​With the release of Microsoft Dynamics GP 2016, Microsoft Forecaster will not be available or supported for new Microsoft Dynamics GP 2016 customers. Microsoft Forecaster Discontinuation Notice for Microsoft Dynamics GPhttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/ForecasterDiscontinuationNoticeGP8/12/2019 3:55:18 PM0176537With the release of Microsoft Dynamics GP 2016, Microsoft Forecaster will not be available or supported for new Microsoft Dynamics GP 2016 customers There will be no PLP reduction aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cForecasterDiscontinuationNoticeGPhttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Notice of End of Use of Credit Card Payments for Support IncidentsNews ​​Dynamics Technical Support will no longer accept credit card payment for support incidents over the phone after the December 31, 2018 date.​ Notice of End of Use of Credit Card Payments for Support Incidentshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/creditcardpaymentphone12/11/2018 8:23:25 PM0176325Dynamics Technical Support will no longer accept credit card payment for support incidents over the phone after the December 31, 2018 date Please log into the assisted support aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13ccreditcardpaymentphonehttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Microsoft Dynamics RMS Connector Tool for Microsoft Dynamics GP Discontinuation AnnouncementNews ​The Microsoft Dynamics RMS 2.0 CU5 Connector Tool for Microsoft Dynamics GP 2013 R2 will no longer be offered by Microsoft effective with the Microsoft Dynamics GP 2013 R2 release, June 2, 2014 and beyond.Microsoft Dynamics RMS Connector Tool for Microsoft Dynamics GP Discontinuation Announcementhttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/msdrmsgpdiscannmt9/14/2018 6:00:24 PM0176541The Microsoft Dynamics RMS 2.0 CU5 Connector Tool for Microsoft Dynamics GP 2013 R2 will no longer be offered by Microsoft effective with the Microsoft Dynamics GP 2013 R2 release aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cmsdrmsgpdiscannmthttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Professional Direct Support for Microsoft Online ServicesNews ​ ​Professional Direct Support for Microsoft Online Serviceshttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/ProfessionalDirectSupportforMicrosoftOnlineServices3/22/2018 7:17:31 AM0176543 Support Admins, have your account details ready when you call Professional Direct Support In the United States, call 1 866 270 5942 In the United Kingdom, call 0800 783 9498 aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cProfessionalDirectSupportforMicrosoftOnlineServiceshttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Mainstream Support for Dynamics AX 2009 has been ExtendedEvents ​Mainstream support for Dynamics AX 2009 has been extended to October 9, 2018. Mainstream Support for Dynamics AX 2009 has been Extendedhttps://mbs.microsoft.com/customersource/northamerica/news-events/news-events/events/mainstreamsupportdynamicsAX2009extended3/20/2018 9:22:01 PM0176539Mainstream support for Dynamics AX 2009 has been extended to October 9, 2018 Previously, mainstream support for AX 2009 was scheduled to end on April 10, 2018 aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/northamerica/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#7ed577a6-794e-4956-a2eb-fb7d91702682;L0|#07ed577a6-794e-4956-a2eb-fb7d91702682|Events;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cmainstreamsupportdynamicsAX2009extendedhttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0