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Search Help

Making the most of Search.
Last Modified Thursday, October 16, 2014
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The following tips can be used to help you find the information you are looking for. Most of the time you'll find exactly what you were looking for with just a basic query. However the following tips can help you refine your technique to make the most of your searches.

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Basic Search

 

Search For - 

Type the word or error code which you would expect to find in the web pages that contain your answer. Do not include punctuation such as quotation (“”), plus sign (+), or minus sign (-). 


Editors Choice (Best Bets) - 

Once you have entered your search terms and pressed Enter or clicked Go, the search results page will display with links to pages which contain your search terms. At the top of the list you may see several links listed as Editors Choice. These are the most relevant, highest quality pages on the topic. 


Related Searches - 

On the right-hand side of the results page you may find several links listing Related Searches. Search Server 2008 captures and stores information on what search terms were entered and what links were finally clicked on. This information is complied into a history database. Related Searches are recommendations based on a comparison between your search terms and the history database. 


 
Advanced Search

 
More complex search criteria can be created by clicking on Advanced Search.

 

Search Terms 

  • Enter the words or error codes excluding punctuation.  

  • If searching for a specific Knowledge Base article insert KB in front of the Knowledge Base article number.


Search Type

  • If you choose ‘Any of these terms’, your search will return more results, but the results will be more generic. If you choose ‘All of these terms’, your search will return less results, but the results will be more targeted, as all of the terms you entered must be found in the page. 


Product

  • Use the control to select the product you are interested in. If unsure, choose ‘All Products’. 


Country 

  • Use this field to append a country name to your query. If this produces too many results, try using the field Language instead.  

  • If searching for Knowledge Base articles set the country filter to "All Countries".


Language

  • Use this field to filter results by language. 


File Type

  • Use this to look for documents of a specific file type, such as Excel spreadsheets. 


Search Scope

  • This field allows users to specify where to look for documents. Users can, for instance, search only KnowledgeBase. 


Sort By 

  • Order the results by title or date in either ascending or descending sort order. 


Results Per Page

  • Pick the number of results to display per page. 


Last Modified 

  • Use this field to filter by date. You can, for instance, look for recent articles. 


Show Abstracts

  • Check this box if you want to see summary information about each result. 


Save As my Default Search Settings 

  • Check this box to save your settings.

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