Microsoft Dynamics customers receive various levels of support from Microsoft through their selected enhancement plan.
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In addition, Microsoft Dynamics provides a vibrant and robust community site that enables community generated solutions and support at no additional cost. For all customers on the following enhancement plans; Business Ready Advantage, Business Ready Advantage Plus and Microsoft Software Assurance with Microsoft Dynamics CRM Benefits and who have identified certain people within their organization as a ‘managed user’, Microsoft offers an added level of support through the community forums.If a user has been identified as a managed user and posts a question within the community forums and does not receive a response from the community within 48 hours (not including weekends), a Microsoft support representative will respond to the thread.If you are on one of the enhancement plans above and would like to identify your ‘managed user(s)’ for your organization in order to take advantage of this enhancement plan benefit, follow the instructions below:
*Note: the number under “managed users” indicates how many users your organization can have as managed.