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Mainstream Support for Microsoft Dynamics NAV 5.0 Ended April 2012

Last Modified Tuesday, December 24, 2013
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Mainstream Support for Microsoft Dynamics NAV 5.0 ended April 10, 2012

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Mainstream support for Microsoft Dynamics NAV 5.0, including 5.0 SP1, ended April 10, 2012 per the Microsoft Support Lifecycle Policy.  Customers who are current on a service plan can continue to access the following benefits through CustomerSource:

  • Previously released Upgrades, Updates, Service Packs, Fixes and Regulatory/Tax Updates
  • Self-Help Support through Knowledge Base articles and online content
  • Unlimited Online Training

Paid support (including Premier, Essential, Pay-Per incident, and Microsoft Dynamics Advantage and Advantage Plus plans or any other paid support plan) will be available through the length of extended support.

For more information related to Microsoft Support Lifecycle policies and associated product dates for all Microsoft Products, see the Support Lifecycle page.
For support lifecycle information for Microsoft Dynamics NAV in particular, see Microsoft Dynamics NAV Support Lifecycle Information.

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Important Notice to Customers

We recommend that you contact your Microsoft Dynamics Partner before installing service packs or hot fixes. It is important to verify that your environment is compatible with the service pack(s), hotfix(es), or download(s) being installed. A service pack, hotfix, or download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics solution.

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Support Information

If you are experiencing issues with this page, please contact ITMBSSUP@microsoft.com.

For technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics® Technical Support from Customer Source or Partner Source under Support >> New Support Request.

You can also contact Microsoft Dynamics® Technical Support by phone using these links for country specific phone numbers.
Partners - Global Support Contacts (requires Partner Source login)
Customers - Global Support Contacts (requires Customer Source login)

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