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How To Download a Customer's Microsoft Dynamics NAV License File from PartnerSource Business Center

Last Modified Thursday, March 21, 2019
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​This article describes how to download a customer's Microsoft Dynamics NAV license file and permission report from PartnerSource Business Center.

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​Overview

To download a customer's Microsoft Dynamics NAV license file from PartnerSource Business Center, follow these steps:

  1. Log on to PartnerSource Business Center
  2. Click Specific Customer Information.
  3. Enter search information in the Customer Lookup form to search for the customer, and then click Search.
  4. Click the Company Name of the customer for whom you searched in step 3. This opens up Customer Summary.
  5. Under Registered Products on the Customer Summary page, click Registration Keys.
  6. Select the desired version in the Request andDisplay License Keys For Version field.
  7. Click Display License Keys.
  8. On the Request License Keys page, select Download License/Registration Key. 
  9. Click Save in the File Download dialog box, select the folder where you want to download the license file to in the Save As dialog box and then click Save.
    Note: Do not open the license key before saving it as this may cause problems when you implement the license file. 

Note: If you cannot see Registration keys in PartnerSource Business Center you will need to ensure that your PartnerSource Business Center access has “Can See Registration Keys” set to yes. For more information, please see (Partner-only)  Microsoft Dynamics Order Central – Frequently Asked Questions.

Note: You may receive the following error message when importing or uploading a license file in Microsoft Dynamics NAV after downloading the license file from PartnerSource Business Center: “The file format is invalid. The file is not a valid license file”. This problem can be caused by opening the license file from the Request License Keys  page before saving the file. To solve the problem please download the license file again and this time, save the license file without first opening the file.

To view the Permission Report for the license file, follow this step: 

  1. Click Display Permission Report.

The Permission report for a license lists all the information included in a NAV license file in details, like which granules are included in the license and the objects included in the granules that the license gives permissions for.

For more information about the Permission Report, see Description of the Microsoft Dynamics NAV License Permission Report.

Support Information

For questions about the license file or problems with downloading the license file, please contact your Regional Operations Center

If you receive permission errors after implementing the downloaded license file, please contact Microsoft Dynamics®Technical Support by entering a Technical support request from PartnerSource and CustomerSource Support.

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Microsoft Dynamics NAV