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How to Download a Microsoft Dynamics NAV License from CustomerSource

Last Modified Thursday, March 14, 2019
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This article describes the steps to download a Microsoft Dynamics NAV license file from CustomerSource.

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Overview

To download a Microsoft Dynamics NAV license file from CustomerSource, follow these steps:

  1. Log in to CustomerSource.
  2. Click My Account
  3. Click Product & Service Summary
  4. Click Registration Keys
  5. Select the desired version in the Request and Display License KeysFor Version field.
  6. Click Display License Keys.
  7. On the Request License Keys page, select Download License/Registration Key.
  8. Click Save in the File Download dialog box, select the folder where you want to download the license file to in the Save As dialog box and then click Save.
    Note: Do not open the license key before saving it as this may cause problems when you implement the license file.

Note: You may receive the following error message when importing or uploading a license file in Microsoft Dynamics NAV: "The file format is invalid. The file is not a valid license file”. This problem can be caused by opening the license file from the Request License Keys  page before saving the file. To solve the problem please download the license file again and this time, save the license file without first opening the file.

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Important Notice to Customers

We recommend that you contact your Microsoft Dynamics Partner before installing service packs or hot fixes. It is important to verify that your environment is compatible with the service pack(s), hotfix(es), or download(s) being installed. A service pack, hotfix, or download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics solution.

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Support Information

If you are experiencing issues with this page, please contact ITMBSSUP@microsoft.com

For technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics® Technical Support from Customer​Source or PartnerSource under Support.

You can also contact Microsoft Dynamics® Technical Support by phone using these links for country specific phone numbers.
Partners - Global Support Contacts (requires Partner Source login)
Customers - Global Support Contacts (requires Customer Source login)

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https://mbsauthor.partners.extranet.microsoft.com/sites/CSNAV/northamerica/Learning/Pages/DownloadNAVLicenseCS.aspx
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Microsoft Dynamics NAV