Social media is no longer relegated to a select few in the marketing department. Empower a broader set of employees and connect with customers by using Microsoft Social Engagement, part of Dynamics 365. Social Engagement puts social media at the fingertips of your sales teams, customer service agents, and everyone across the organization. Service agents can meet customers on the channel of their choice—on social media or through more traditional service channels—to solve problems effectively. Sales teams can gather intelligence, source new leads, and build credibility through social selling. Marketers can measure and manage brand reputation. Employees in any role can leverage social insights to better understand the voice of the customer. You can harness the power of social media to go beyond likes or shares to create real, measurable business results.

Please utilize these resources for your Microsoft Social Engagement needs:

• Microsoft Social Engagement Help Center

• Community Forum

• ​Social Engagement Capability Overview

• Social Engagement Datasheet
  

• Social Selling Assistant Overview
  

• News Source Coverage in MSE
  

• Level 200 Training Course

• How to Request an MSE Demo or Trial
  

• How to Create a Case in Dynamics 365 from MSE

• Social Care Demo with MSE and Dynamics 365 for Customer Service

• Customer Case Studies - Search for "Microsoft Social Engagement" 
  

• Customer Evidence Deck