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North America Support Hours for Fall/Winter 2019-20

Last Modified Monday, September 16, 2019
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Microsoft support hours for Microsoft Dynamics holidays.​​​

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Microsoft Dynamics Support business hours are:

  • Monday - Friday, 8 a.m. - 8 p.m. Central time


Exceptions:
  • The Developer (Tools) hours are: Monday - Friday, 8 a.m. - 5 p.m. Central time 


The support hours for Microsoft Dynamics teams will be affected by the following holidays.

All of the times listed are Central time. 

Note: These hours do not apply to the 24x7 severity level 1, A or system down requests.

Event/Holiday Day Date Support Hours

Thanksgiving​

Thursday

November 28

Closed


Friday
November 29
Closed

Company event

Friday December 13 8 a.m. - 11:30 a.m. (Emergency support from 11:30 a.m. - 8 p.m.)




Christmas
Tuesday
December 24
Closed


Wednesday
December 25 Closed

New Year's

Tuesday

December 31

8 a.m. - 8 p.m. (Normal Business Hours)


Wednesday
January 1
Closed
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Martin Luther King Jr. Day

Monday

January 20

Closed

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Presidents' Day

Monday

February 17​

Closed



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