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What is a "Support Incident"? Chargeable vs. Non-chargeable Support IncidentsSupport News ​Here's a definition of what a support incident is and where to make a request online. Defines the difference between Chargeable and Non-Chargeable incidents.What is a "Support Incident"? Chargeable vs. Non-chargeable Support Incidentshttps://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/Support_Incident_Defined5/8/2018 6:35:27 PM0360533Here's a definition of what a support incident is and where to make a request online Defines the difference between Chargeable and Non-Chargeable incidents If the error occurs on a aspx271http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeSupport_Incident_Definedhttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Microsoft Dynamics Technical Support NumbersSupport News​Contact Microsoft Dynamics technical support. Microsoft Dynamics Technical Support Numbershttps://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/global_support_contacts_eng5/2/2018 6:58:54 PM050545Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Small Business Financials, and Microsoft Dynamics SL Microsoft Dynamics CRM Microsoft Dynamics aspx1641http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeglobal_support_contacts_enghttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Support Boundaries for Microsoft Dynamics GPSupport News​This page outlines the support boundaries for Microsoft Dynamics GP. Please review the below scenarios to understand how each will be handled by the Microsoft Dynamics GP technical support.Support Boundaries for Microsoft Dynamics GPhttps://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/MSDgpSupboundariesAmericas5/1/2018 8:12:49 PM050343This page outlines the support boundaries for Microsoft Dynamics GP Please review the below scenarios to understand how each will be handled by the Microsoft Dynamics GP technical aspx211http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeMSDgpSupboundariesAmericashttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpYesLocal SharePoint sites0
North America Support Hours for Spring/Summer 2018Support News​​Microsoft support hours for Microsoft Dynamics holidays.​​​North America Support Hours for Spring/Summer 2018https://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/supporthoursna5/1/2018 3:09:34 PM050348Microsoft support hours for Microsoft Dynamics holidays Microsoft Dy​n​​​​​​amics Support business hours are T​he support hours fo​r Microsoft Dynamics teams will be affected by aspx238http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eesupporthoursnahttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites0
Accessing Microsoft Services Premier Support Benefits Support NewsMicrosoft Dynamics customers who enroll in Microsoft Services Premier Support have access to complete, end-to-end vendor services for the entire Microsoft environment—from databases and desktops to servers and business applications. Accessing Microsoft Services Premier Support Benefits https://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/Accessing_Microsoft_Services_Premier_Support_Benefits7/21/2015 3:56:43 PM049506Microsoft Dynamics customers who enroll in Microsoft Services Premier Support have access to complete, end-to-end vendor services for the entire Microsoft environment—from aspx571http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeAccessing_Microsoft_Services_Premier_Support_Benefitshttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
New Incident Management System - MSSolveSupport NewsIncident Deduction Policy Change *Please note that the incident deduction policy has changed. Your incidents will now be deducted from your account upon closure of the incident. Previously, the incident had been deducted at the time of incident submission. New Incident Management System - MSSolvehttps://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/MD_MSSOLVE_Information7/20/2015 9:08:48 PM050435Incident Deduction Policy Change *Please note that the incident deduction policy has changed Your incidents will now be deducted from your account upon closure of the incident aspx140http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeMD_MSSOLVE_Informationhttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Deluxe ChecksSupport News Need a resource for Microsoft Dynamics compatible checks and compatible forms? We recommend Checks by DELUXE for Microsoft Dynamics. Deluxe Checkshttps://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/MSDYN_DeluxeChecks11_en7/1/2015 4:17:39 PM050344Need a resource for Microsoft Dynamics compatible checks and compatible forms We recommend Checks by DELUXE for Microsoft Dynamics To see products and services that will help you aspx122http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeMSDYN_DeluxeChecks11_enhttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Solutions for Microsoft Dynamics GP 2010Support News Each of the solutions are compatible with the 2010 release of Microsoft Dynamics GP when run in currently supported Windows 7, XP, Vista, 2003, and 2008 environments. No information about your computer is sent to Microsoft when you download or run these solutions.Solutions for Microsoft Dynamics GP 2010https://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/solutionsR20102/3/2015 10:02:02 AM050347Each of the solutions are compatible with the 2010 release of Microsoft Dynamics GP when run in currently supported Windows 7, XP, Vista, 2003, and 2008 environments aspx109http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eesolutionsR2010http://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Customer Support Solution CenterSupport NewsFind assistance for technical questions on our products, including installation, configuration, and break/fix incidents. Search self-help content, engage in communities of your peers, MVPs and Microsoft engineers or contact a Microsoft support engineer to assist you in finding answers.Customer Support Solution Centerhttps://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/solutioncenter5/1/2014 10:25:21 AM049430 assistance for technical questions on our products, including installation, configuration, and break/fix incidents Search self-help content, engage in communities of your peers aspx120http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eesolutioncenterhttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Knowledge Base ImprovementsSupport NewsMicrosoft Business Solutions continues to listen to your feedback. Visit the Microsoft Knowledge Base search today to see the many improvements that will enhance your search experience and enable you to find content faster and more easily. Knowledge Base Improvementshttps://mbs.microsoft.com/customersource/northamerica/GP/support/support-news/KBimprovements12/24/2013 6:20:24 PM050432 Business Solutions continues to listen to your feedback Visit the Microsoft Knowledge Base search today to see the many improvements that will enhance your search experience and aspx99http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/northamerica/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeKBimprovementshttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites