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Self-Help ​Resources

Microsoft Dynamics 365 Help Center
http://www.microsoft.com/en-us/dynamics/crm-help-center/default.aspx
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Resources for Admins
http://www.microsoft.com/en-us/dynamics/crm-customer-center/crm-admin-best-bets.aspx
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Microsoft Dynamics CRM Support Blog
https://community.dynamics.com/crm/b/dynamicscrmsupportblog/default.aspx
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Microsoft Dynamics 365 Team Blog
https://community.dynamics.com/crm/b/crmteamblog/default.aspx
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Support for Microsoft Dynamics 365 and Microsoft Dynamics CRM

Last Modified Thursday, November 17, 2016
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​When it's time to find answers to your Microsoft Dynamics 365/Microsoft Dynamics CRM questions, there are a variety of self-support and assisted support options to provide the help you need.​  Depending on the version of Dynamics CRM you’re running, and whether you use the online or on premise version of the product, your support options may vary. Consult the table below for the support path that matches your solution​.

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​​Assisted Support Options​​

Microsoft Dynamics 365/CRM Online

Microsoft Dynamics 365/CRM On-Premises

If your sign-in uses your
company credentials or
looks like: 
youremail@yourorg.onmicrosoft.com

 

 N/A

If you're enrolled in Microsoft 
Services Premier Support:

If you're enrolled in Microsoft 
​Software Assurance:​

N/A​

If you're enrolled in a Dynamics service plan:​

If you're not enrolled in any
of the above service plans or
your service plan does not
include support:

N/A

Partners:


Looking for information on the Microsoft Dynamics CRM Support Lifecycle

View Microsoft's guidelines for product support from availability to end of product lifecycle.




​​​​​Micros​​oft Dynamics Community

Get help from qualified experts in the forums, read blogs and how-to ​articles.

​​Microsoft Dynamics 365 Enterprise Edition |​ ​Microsoft Dynamics CRM​ ​​

Microsoft Dynamics 365 Business Edition  |  Microsoft Dynamics AX

Microsoft Dynamics GP | Microsoft Dynamics NAV | Microsoft Dynamics SL 

Other Communities​

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http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Support/Pages/CRMSupport.aspx
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Microsoft Dynamics CRM