WordCustomRefiner2#cdfade37-5562-4d72-84f0-aa62bd64e13c

​​​

Microsoft Dynamics CRM 2013 Training

Last Modified Tuesday, January 27, 2015
Top Solution

Download

One of the most valuable benefits you have as a Microsoft Dynamics CRM customer active on a service plan or subscription is unparalleled access to training opportunities. Access ELearning or download training manuals 24 hours a day, 7 days a week on CustomerSource to empower your users to unlock your solution’s potential. Review the exciting new course content just released for Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online below.

On this page

Sign In Popup
Lock Icon

The content of this page is locked.

To access this information log in to CustomerSource.

Unable to log in to CustomerSource?

Visit our CustomerSource Help Page.

Close

Lock Icon

The content of this page is locked.

To access this information log in to CustomerSource.

Unable to log in to CustomerSource?

Visit our CustomerSource Help Page.

Lock Icon

Your current service plan does not allow access to this information.

To learn more about Microsoft Dynamics Service Plans review our
service plan offerings.

Microsoft Dynamics CRM 2013 eLearning Courses and Descriptions​

Introduction to Microsoft Dynamics CRM 2013: ​
This course provides information on the basic concepts of Microsoft Dynamics CRM 2013. It provides basic information about application navigation, setting up accounts, contacts and activities, basics of the sales and marketing process using Dynamics CRM, how to use data imports and exports and using Yammer. It also discusses how to create a basic chart or dashboard that can be used to analyze data in Microsoft Dynamics CRM.
Link to eLearning catalog
Role: Information Workers
Course ID: 80543
Available: November 15, 2013

Customer Service in Microsoft Dynamics CRM 2013:
This Digital learning course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. For more information click here.
Link to eLearning catalog
Role: Information Workers
Course ID: 80545
Available: November 19, 2013

Sales Management in Microsoft Dynamics CRM 2013:
This Digital learning course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. For more information click here.
Link to eLearning catalog
Role: Information Workers
Course ID: 80546
Available: November 19, 2013

Customization and Configuration in Microsoft Dynamics CRM 2013:
This training provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The training also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks. For more information click here.
Link to eLearning catalog
Role: IT Professionals
Course ID: 80542
Available: November 25, 2013

Installation and Deployment in Microsoft Dynamics CRM 2013:
This training provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The training also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks. For more information click here.
Link to eLearning catalog
Role: IT Professionals
Course ID: 80539
Available: November 25, 2013

Readiness materials soon to be released.

Extending Microsoft Dynamics CRM 2013
Link to eLearning catalog
Role: Developers
Course ID: 80547
Available: December 10, 2013

Integrating Microsoft Dynamics CRM 2013 and Microsoft SharePoint 2013
Link to eLearning catalog
Role: Developers
Course ID: 80586
Available: December 19, 2013

http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/NewsAndEvents/Pages/MSD_CRM2013TrainingAnnouncement.aspx
No
0
Microsoft Dynamics CRM