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Customization and Configuration in Microsoft Dynamics CRM 2013Student Training Materials​This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.Customization and Configuration in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course805422/13/2015 5:49:10 PM0163391aspx167http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80542http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1Course 80542
Personnalisation et configuration dans Microsoft Dynamics CRM 2013Student Training Materials ​Ce cours décrit les techniques requises pour personnaliser Microsoft Dynamics CRM afin de répondre aux besoins spécifiques des entreprises. Les sujets abordés comprennent la sécurité, la création et la configuration des entités, la création des formulaires, des vues et des graphiques, ainsi que l'audit et les solutions. Le cours décrit chaque rubrique et le lien entre chaque rubrique et les autres rubriques pour produire une solution efficace et entièrement configurée.Personnalisation et configuration dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course806195/27/2014 4:34:06 PM0163394aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80619http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Cours numéro 80619
Installation et déploiement dans Microsoft Dynamics CRM 2013Student Training Materials ​Cette formation de deux jours confère les compétences nécessaires pour installer et déployer Microsoft Dynamics CRM 2013. Les documents de formation sont centrés sur les composants utilisés dans un déploiement de Microsoft Dynamics CRM, la configuration logicielle et matérielle nécessaire pour déployer correctement Microsoft Dynamics CRM et les instructions d'installation des principaux composants de Microsoft Dynamics CRM Microsoft Dynamics CRM Server, E-Mail Router et Microsoft Dynamics CRM pour Office Outlook. Ce cours couvre également la mise à niveau des versions antérieures, la configuration d'un déploiement avec accès via Internet et les tâches d'administration.Installation et déploiement dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course806234/28/2014 5:31:37 PM0163395aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80623http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Cours numéro 80623
Gestion des ventes dans Microsoft Dynamics CRM 2013Student Training Materials ​Ce cours présente les fonctionnalités de gestion des ventes dans Microsoft Dynamics CRM 2013 qui permettent de suivre et de gérer le processus de vente, de l'opportunité à la conclusion de la vente. Il donne des informations sur le processus de vente et présente les outils disponibles pour analyser des données commerciales et générer des rapports. Ce cours vous présente les outils qui contribuent à simplifier et à faciliter les processus internes afin de permettre à votre force de vente de se concentrer sur ses objectifs prioritaires faire la différence auprès de ses clients.Gestion des ventes dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course806264/21/2014 7:37:53 PM0163396aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80626http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Cours numéro 80626
Service clientèle dans Microsoft Dynamics CRM 2013Student Training Materials ​Ce cours se concentre sur la façon dont une organisation peut augmenter le niveau de satisfaction du client via l'automatisation des processus d'entreprise dans Microsoft Dynamics CRM 2013. Il fournit un aperçu de toutes les fonctionnalités puissantes de service clientèle et de planification de services dans Microsoft Dynamics CRM 2013. De plus, il vous présente le processus de gestion de vos clients dans Microsoft Dynamics CRM 2013, notamment la résolution efficace des plaintes des clients et des frais liés aux problèmes de services, et la gestion de toutes les correspondances, documents, contacts et conversations associées. Ce cours montre la vue élaborée et appropriée de votre client qui fournit à votre équipe des connaissances utiles à la décision, en utilisant notamment la gestion des connaissances dans une Base de connaissances centralisée.Service clientèle dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course806304/10/2014 3:30:59 PM0163397aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80630http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Cours numéro 80630
Access More Training Materials for Microsoft Dynamics CRMStudent Training Materials​Access to the entire catalog of training materials in all languages i​s available on the Global site. ​​Access More Training Materials for Microsoft Dynamics CRMhttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/AccessMoreCRM3/12/2014 8:23:57 PM0163388aspx0http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937AccessMoreCRMhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0
Sales Management in Microsoft Dynamics CRM 2013Student Training MaterialsThis course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.Sales Management in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/couse805461/3/2014 4:57:19 PM0163393aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937couse80546http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1Course 80546
Customer Service in Microsoft Dynamics CRM 2013Student Training MaterialsThis course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base. Customer Service in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course805451/3/2014 4:45:10 PM0163392aspx13http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80545http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1Course 80545
Installation and Deployment in Microsoft Dynamics CRM 2013 Student Training Materials​This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.Installation and Deployment in Microsoft Dynamics CRM 2013 https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course805391/3/2014 4:27:57 PM0163390aspx3http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80539http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1Course 80539

Training Helps Teams WorkTraining Helps Teams Workhttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/training-news/Insights_teamwork_crmTraining NewsGP0|#f5ae3dfa-1e91-47c7-9ded-48d78c1674bc;L0|#0f5ae3dfa-1e91-47c7-9ded-48d78c1674bc|Training News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937Insights_teamwork_crmhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
Making Time for TrainingMaking Time for Traininghttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/training-news/Insights_time_crmTraining NewsGP0|#f5ae3dfa-1e91-47c7-9ded-48d78c1674bc;L0|#0f5ae3dfa-1e91-47c7-9ded-48d78c1674bc|Training News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937Insights_time_crmhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
Training to Lead: Future Leaders Need to LearnTraining to Lead: Future Leaders Need to Learnhttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/training-news/Insights_leaders_crmTraining NewsGP0|#f5ae3dfa-1e91-47c7-9ded-48d78c1674bc;L0|#0f5ae3dfa-1e91-47c7-9ded-48d78c1674bc|Training News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937Insights_leaders_crmhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0