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Documentation<div> <a href="https://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation"> <div style="width:940px;height:300px;background:#00188f;"><div style="padding:40px;"><h1 style="color:#ffffff;margin-bottom:15px;">Microsoft Dynamics CRM Documentation​​</h1><p style="margin-bottom:15px;color:#ffffff;">Access How-To Articles, Installation & Setup Guides, User Guides, and White Papers​</p></div></div> </a> </div> ​http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/northamerica/Learning/MBSHeroes/DispForm.aspx?ID=2Documentation

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Student Training MaterialsOrange-21https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials11/19/2014 2:32:02 PM

 

 

Customization and Configuration in Microsoft Dynamics CRM 2013Customization and Configuration in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course80542​This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.Student Training MaterialsGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80542http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1
Personnalisation et configuration dans Microsoft Dynamics CRM 2013Personnalisation et configuration dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course80619 ​Ce cours décrit les techniques requises pour personnaliser Microsoft Dynamics CRM afin de répondre aux besoins spécifiques des entreprises. Les sujets abordés comprennent la sécurité, la création et la configuration des entités, la création des formulaires, des vues et des graphiques, ainsi que l'audit et les solutions. Le cours décrit chaque rubrique et le lien entre chaque rubrique et les autres rubriques pour produire une solution efficace et entièrement configurée.Student Training MaterialsGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80619http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0
Installation et déploiement dans Microsoft Dynamics CRM 2013Installation et déploiement dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course80623 ​Cette formation de deux jours confère les compétences nécessaires pour installer et déployer Microsoft Dynamics CRM 2013. Les documents de formation sont centrés sur les composants utilisés dans un déploiement de Microsoft Dynamics CRM, la configuration logicielle et matérielle nécessaire pour déployer correctement Microsoft Dynamics CRM et les instructions d'installation des principaux composants de Microsoft Dynamics CRM Microsoft Dynamics CRM Server, E-Mail Router et Microsoft Dynamics CRM pour Office Outlook. Ce cours couvre également la mise à niveau des versions antérieures, la configuration d'un déploiement avec accès via Internet et les tâches d'administration.Student Training MaterialsGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80623http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0
Gestion des ventes dans Microsoft Dynamics CRM 2013Gestion des ventes dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course80626 ​Ce cours présente les fonctionnalités de gestion des ventes dans Microsoft Dynamics CRM 2013 qui permettent de suivre et de gérer le processus de vente, de l'opportunité à la conclusion de la vente. Il donne des informations sur le processus de vente et présente les outils disponibles pour analyser des données commerciales et générer des rapports. Ce cours vous présente les outils qui contribuent à simplifier et à faciliter les processus internes afin de permettre à votre force de vente de se concentrer sur ses objectifs prioritaires faire la différence auprès de ses clients.Student Training MaterialsGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80626http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0
Service clientèle dans Microsoft Dynamics CRM 2013Service clientèle dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course80630 ​Ce cours se concentre sur la façon dont une organisation peut augmenter le niveau de satisfaction du client via l'automatisation des processus d'entreprise dans Microsoft Dynamics CRM 2013. Il fournit un aperçu de toutes les fonctionnalités puissantes de service clientèle et de planification de services dans Microsoft Dynamics CRM 2013. De plus, il vous présente le processus de gestion de vos clients dans Microsoft Dynamics CRM 2013, notamment la résolution efficace des plaintes des clients et des frais liés aux problèmes de services, et la gestion de toutes les correspondances, documents, contacts et conversations associées. Ce cours montre la vue élaborée et appropriée de votre client qui fournit à votre équipe des connaissances utiles à la décision, en utilisant notamment la gestion des connaissances dans une Base de connaissances centralisée.Student Training MaterialsGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80630http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0
Access More Training Materials for Microsoft Dynamics CRMAccess More Training Materials for Microsoft Dynamics CRMhttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/AccessMoreCRM​Access to the entire catalog of training materials in all languages i​s available on the Global site. ​​Student Training MaterialsGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937AccessMoreCRMhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0
Sales Management in Microsoft Dynamics CRM 2013Sales Management in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/couse80546This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.Student Training MaterialsGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937couse80546http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1
Customer Service in Microsoft Dynamics CRM 2013Customer Service in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course80545This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base. Student Training MaterialsGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80545http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1
Installation and Deployment in Microsoft Dynamics CRM 2013 Installation and Deployment in Microsoft Dynamics CRM 2013 https://mbs.microsoft.com/customersource/northamerica/CRM/learning/student-training-materials/course80539​This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.Student Training MaterialsGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80539http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1

 

 

Microsoft Dynamics CRM Online Licensing GuideMicrosoft Dynamics CRM Online Licensing Guidehttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation/user-guides/CRM-Online-Licensing-GuideUser GuidesGP0|#4c335de2-f54e-448d-b569-2e6ed7b49271;L0|#04c335de2-f54e-448d-b569-2e6ed7b49271|User Guides;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#560c6ddb-7db1-4ad0-84ab-346c261ae431;GPP|#afd1ca55-403d-404c-b60c-692906bef937CRM-Online-Licensing-Guidehttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
Onboard Your Organization on Microsoft Dynamics CRM OnlineOnboard Your Organization on Microsoft Dynamics CRM Onlinehttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation/user-guides/MovingForwardCRMOnlineUser GuidesGP0|#4c335de2-f54e-448d-b569-2e6ed7b49271;L0|#04c335de2-f54e-448d-b569-2e6ed7b49271|User Guides;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#560c6ddb-7db1-4ad0-84ab-346c261ae431;GPP|#afd1ca55-403d-404c-b60c-692906bef937MovingForwardCRMOnlinehttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
Migrate Your Existing Data to Microsoft Dynamics CRM OnlineMigrate Your Existing Data to Microsoft Dynamics CRM Onlinehttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation/user-guides/DataMigrationCRMOnlineOnboardingSuccessUser GuidesGP0|#4c335de2-f54e-448d-b569-2e6ed7b49271;L0|#04c335de2-f54e-448d-b569-2e6ed7b49271|User Guides;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#560c6ddb-7db1-4ad0-84ab-346c261ae431;GPP|#afd1ca55-403d-404c-b60c-692906bef937DataMigrationCRMOnlineOnboardingSuccesshttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
Performance Optimizations for Microsoft Dynamics CRM OnlinePerformance Optimizations for Microsoft Dynamics CRM Onlinehttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation/user-guides/PerformanceOptimizationsCRMOnlineSuccessUser GuidesGP0|#4c335de2-f54e-448d-b569-2e6ed7b49271;L0|#04c335de2-f54e-448d-b569-2e6ed7b49271|User Guides;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#560c6ddb-7db1-4ad0-84ab-346c261ae431;GPP|#afd1ca55-403d-404c-b60c-692906bef937PerformanceOptimizationsCRMOnlineSuccesshttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
How To Renew a CSA Agreement?How To Renew a CSA Agreement?https://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation/how-to-articles/MSDYN_HowToRenewCSAAgreementHow-To ArticlesGP0|#1921b15d-e827-4b90-bd31-41f0ceaea27d;L0|#01921b15d-e827-4b90-bd31-41f0ceaea27d|How-To Articles;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#560c6ddb-7db1-4ad0-84ab-346c261ae431;GPP|#afd1ca55-403d-404c-b60c-692906bef937MSDYN_HowToRenewCSAAgreementhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
Microsoft Dynamics CRM 2011 Quick Start Guide for Business Users User guideMicrosoft Dynamics CRM 2011 Quick Start Guide for Business Users User guidehttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation/user-guides/Microsoft Dynamics CRM 2011 Quick Start Guide for Business Users User guideUser GuidesGP0|#4c335de2-f54e-448d-b569-2e6ed7b49271;L0|#04c335de2-f54e-448d-b569-2e6ed7b49271|User Guides;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#560c6ddb-7db1-4ad0-84ab-346c261ae431;GPP|#afd1ca55-403d-404c-b60c-692906bef937Microsoft Dynamics CRM 2011 Quick Start Guide for Business Users User guidehttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0
Microsoft Dynamics CRM 2013 UX White PaperMicrosoft Dynamics CRM 2013 UX White Paperhttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation/white-papers/MSDCRM2013uxwpWhite PapersGP0|#4cd1819e-869b-43a0-9c3a-561b195e0a60;L0|#04cd1819e-869b-43a0-9c3a-561b195e0a60|White Papers;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#560c6ddb-7db1-4ad0-84ab-346c261ae431;GPP|#afd1ca55-403d-404c-b60c-692906bef937MSDCRM2013uxwphttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
Microsoft CRM Top 15 KnowledgeBase articlesMicrosoft CRM Top 15 KnowledgeBase articleshttps://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation/how-to-articles/topcrmtksHow-To ArticlesGP0|#1921b15d-e827-4b90-bd31-41f0ceaea27d;L0|#01921b15d-e827-4b90-bd31-41f0ceaea27d|How-To Articles;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#560c6ddb-7db1-4ad0-84ab-346c261ae431;GPP|#afd1ca55-403d-404c-b60c-692906bef937topcrmtkshttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0