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North America Support Hours for Fall/Winter 2018-19

Last Modified Friday, September 28, 2018
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Microsoft support hours for Microsoft Dynamics holidays.​​​

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Microsoft Dy​n​​​​​​amics Support business hours are:

  • Monday - Friday, 8 a.m. - 8 p.m. Central time


Exceptions:
  • The Developer (Tools) hours are:
    Monday - Friday, 8:00 a.m. - 5:00 p.m​. Central time ​


T​he support hours fo​r Microsoft Dynamics teams will be affected by the following holidays.

All of the times listed are Central time. 

Note: These hours do not apply to the 24x7 severity level 1, A or system down requests.
Ev​​ent/​H​o​​​li​​day Day​ D​ate Support Hours

Company Event​​

Tuesday

October 9

​8 a.m. - 12:30 p.m​. (Emergency support from 12:30 p.m. – 8 p.m.)





Thanksgiving

Thurs​day

November 22​Closed

Friday

November 23 Closed​




Company Event

Tues​day

December 18​

8 a.m. - 11:30 a.m. (Emergency Support from 11:30 a.m.​ - 8 p.m.)​​​​​


Christmas

Monday

December 24

​Closed​​


​Tuesday
December 25
​Closed




New Year's

Monday

December 31​​

8 a.m. - 8 p.m. (Normal Business ​​Hours)


Tuesday

January 1

Closed​​​​




​Martin Luther King Jr. Day

Monday

January 21

Closed​​





Presidents' Day

Monday

February 18

Closed​​

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Whenever you have a support question, use CustomerSour​​ce​ as a way to find the technical information you need.  Features such as Knowledge Base, Technical FAQ and Discussion forums are available 24 hours a day, seven days a week.

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