Your Microsoft Dynamics service plan is critical to your success – it gives you access to new version rights, updates, support resources, e-learning and much more. All of these benefits combined, help your organization maximize the value of your Microsoft Dynamics solution.
Service and Support Plan Options
Microsoft Dynamics Service Plans for On-Premises
Enhancement Plan Datasheet
Advantage Plan Datasheet
Advantage Plus Plan Datasheet
Service and Support Plan Comparison
Customer Benefits Quick Start Guide
Service Plan Value Presentation – Customer Ready
*For availability of each of the service offerings by product, please click here.
Microsoft Volume Licensing Software Assurance
Microsoft Software Assurance
Microsoft Dynamics 365 Support
Microsoft Dynamics 365 Subscription Support Datasheet
Microsoft Dynamics 365 Enhanced Support Datasheet
Microsoft Dynamics 365 Professional Direct Support Datasheet
Microsoft Dynamics 365 Support Plan Comparison
Microsoft Dynamics 365 Support Benefits Quick Start Guide
Microsoft Dynamics 365 Support - Customer Version
Microsoft Services Premier Support
News and Events
Mainstream Support for Dynamics AX 2009 has been Extended
Mainstream support for Dynamics AX 2009 has been extended to October 9, 2018.
Previously, mainstream support for AX 2009 was scheduled to end on April 10, 2018. With this final extension, mainstream support for AX 2009, AX 2012, and AX 2012 R2 will all end on October 9, 2018.
For additional details, please visit the Support Lifecycle Policy website.
Learn How Other Customers Benefit
Under the Business Ready Enhancement Plan for Microsoft Dynamics, hummel International can upgrade and enhance the solution whenever Microsoft releases new versions, fixes, or service packs, without incurring additional expenses.
The company decided to maintain the value of its technology investment by signing up for the Business Ready Enhancement Plan for Microsoft Dynamics.
Distributor Uses Business Ready Enhancement Plan to Increase Solution Benefits. The Bradshaw Group also signed up for the Business Ready Enhancement Plan for Microsoft Dynamics and accesses CustomerSource to help employees become proficient in working with the solution.
ShoreMaster draws heavily on CustomerSource, to which it gained access through the Business Ready Enhancement Plan for Microsoft Dynamics. CustomerSource helps ShoreMaster train employees by using the solution with great effectiveness and, in doing so, fine-tune Microsoft Dynamics AX closely to the company's changing business environment.
CustomerSource, which is available through the company's participation in the Business Ready Enhancement Plan for Microsoft Dynamics, saves significant development costs and serves as an important employee enablement tool.