26 February 2018
Social media is no longer relegated to a select few in the
marketing department. Empower a broader set of employees and connect with customers
by using Microsoft Social Engagement, part of Dynamics 365. Social Engagement
puts social media at the fingertips of your sales teams, customer service
agents, and everyone across the organization. Service agents can meet customers
on the channel of their choice—on social media or through more traditional
service channels—to solve problems effectively. Sales teams can gather
intelligence, source new leads, and build credibility through social selling.
Marketers can measure and manage brand reputation. Employees in any role can
leverage social insights to better understand the voice of the customer. You
can harness the power of social media to go beyond likes or shares to create
real, measurable business results.
Please utilize these resources for your Microsoft Social Engagement needs: