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Update about technical support for Dynamics partners and customers effective October 1News ​ Microsoft is updating the technical support experience for Dynamics customers. Update about technical support for Dynamics partners and customers effective October 1https://mbs.microsoft.com/customersource/Spain/news-events/news-events/news/TechnicalSupport_UpdateOct117/08/2020 16:56:58057688Microsoft is updating the technical support experience for Dynamics customers As part of this change, we will remove the ability to create and view technical support requests in aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cTechnicalSupport_UpdateOct1https://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
How to link a new email account to CustomerSourceNews ​Follow the steps below to link a new email account to CustomerSource. How to link a new email account to CustomerSourcehttps://mbs.microsoft.com/customersource/Spain/news-events/news-events/news/New_Email_Account_CS05/08/2020 19:21:21027450Follow the steps below to link a new email account to CustomerSource Log into CustomerSource with your old account Click Welcome User and then click Sign In It will be used as your aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cNew_Email_Account_CShttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Microsoft Electronic Services Agreement (MESA) and Microsoft Dynamics Customer Services GuideNews ​The Microsoft Electronic Services Agreement (MESA) governs your use of Microsoft Dynamics Service Plans and the Guide will help you understand the benefits and policies surrounding Microsoft Dynamics Service Plans. In addition, we’ve included the most commonly asked questions customers want to know about their benefits.​​Microsoft Electronic Services Agreement (MESA) and Microsoft Dynamics Customer Services Guidehttps://mbs.microsoft.com/customersource/Spain/news-events/news-events/news/MESA-and-MSDYN-Service-Plans-Customer-Services-Guide12/03/2020 20:56:520140261The Microsoft Electronic Services Agreement (MESA) governs your use of Microsoft Dynamics Service Plans and the Guide will help you understand the benefits and policies aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cMESA-and-MSDYN-Service-Plans-Customer-Services-Guidehttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites
Service PlansNews ​ ​ Microsoft stands by its customers at every stage of their lifecycle. Service Planshttps://mbs.microsoft.com/customersource/Spain/news-events/news-events/news/Service-Plans16/01/2020 7:19:37048163Customer Services Guide and MESA Customer Services Guide and MESA Purple-2c Get Trained – Access E-Learning Get aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cService-Planshttps://mbsauthor.partners.extranet.microsoft.com/sites/csNoLocal SharePoint sites
Transactional Changes Coming to CustomerSourceNews ​ On October 23, 2019 a new link called CustomerSource (Center) will be added to the CustomerSource Home Page, under the News & Events section, and under the individual's user profile. Transactional Changes Coming to CustomerSourcehttps://mbs.microsoft.com/customersource/Spain/news-events/news-events/news/ChangesToCustomerSource23/10/2019 15:41:230157169On October 23, 2019 a new link called CustomerSource (Center) will be added to the CustomerSource Home Page, under the News & Events section, and under the individual's user aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cChangesToCustomerSourcehttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Microsoft Forecaster Discontinuation Notice for Microsoft Dynamics GPNews ​With the release of Microsoft Dynamics GP 2016, Microsoft Forecaster will not be available or supported for new Microsoft Dynamics GP 2016 customers. Microsoft Forecaster Discontinuation Notice for Microsoft Dynamics GPhttps://mbs.microsoft.com/customersource/Spain/news-events/news-events/news/ForecasterDiscontinuationNoticeGP12/08/2019 15:55:280174153With the release of Microsoft Dynamics GP 2016, Microsoft Forecaster will not be available or supported for new Microsoft Dynamics GP 2016 customers There will be no PLP reduction aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cForecasterDiscontinuationNoticeGPhttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Notice of End of Use of Credit Card Payments for Support IncidentsNews ​​Dynamics Technical Support will no longer accept credit card payment for support incidents over the phone after the December 31, 2018 date.​ Notice of End of Use of Credit Card Payments for Support Incidentshttps://mbs.microsoft.com/customersource/Spain/news-events/news-events/news/creditcardpaymentphone11/12/2018 20:23:390151411Dynamics Technical Support will no longer accept credit card payment for support incidents over the phone after the December 31, 2018 date Please log into the assisted support aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13ccreditcardpaymentphonehttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Microsoft Dynamics RMS Connector Tool for Microsoft Dynamics GP Discontinuation AnnouncementNews ​The Microsoft Dynamics RMS 2.0 CU5 Connector Tool for Microsoft Dynamics GP 2013 R2 will no longer be offered by Microsoft effective with the Microsoft Dynamics GP 2013 R2 release, June 2, 2014 and beyond.Microsoft Dynamics RMS Connector Tool for Microsoft Dynamics GP Discontinuation Announcementhttps://mbs.microsoft.com/customersource/Spain/news-events/news-events/news/msdrmsgpdiscannmt14/09/2018 18:00:300151314The Microsoft Dynamics RMS 2.0 CU5 Connector Tool for Microsoft Dynamics GP 2013 R2 will no longer be offered by Microsoft effective with the Microsoft Dynamics GP 2013 R2 release aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cmsdrmsgpdiscannmthttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Professional Direct Support for Microsoft Online ServicesNews ​ ​Professional Direct Support for Microsoft Online Serviceshttps://mbs.microsoft.com/customersource/Spain/news-events/news-events/news/ProfessionalDirectSupportforMicrosoftOnlineServices22/03/2018 7:17:420151317 Support Admins, have your account details ready when you call Professional Direct Support In the United States, call 1 866 270 5942 In the United Kingdom, call 0800 783 9498 aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#9976fee0-72ca-4c8f-9981-48cea8e60c61;L0|#09976fee0-72ca-4c8f-9981-48cea8e60c61|News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cProfessionalDirectSupportforMicrosoftOnlineServiceshttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0
Mainstream Support for Dynamics AX 2009 has been ExtendedEvents ​Mainstream support for Dynamics AX 2009 has been extended to October 9, 2018. Mainstream Support for Dynamics AX 2009 has been Extendedhttps://mbs.microsoft.com/customersource/Spain/news-events/news-events/events/mainstreamsupportdynamicsAX2009extended20/03/2018 21:22:030151311Mainstream support for Dynamics AX 2009 has been extended to October 9, 2018 Previously, mainstream support for AX 2009 was scheduled to end on April 10, 2018 aspxhttps://mbsauthor.partners.extranet.microsoft.com/sites/CS/spain/News/Pages/Forms/All Documents.aspxhtml aspxFalseaspxGP0|#7ed577a6-794e-4956-a2eb-fb7d91702682;L0|#07ed577a6-794e-4956-a2eb-fb7d91702682|Events;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#7caec76c-1105-4c33-b572-7c5eb712a3c8;GPP|#cdfade37-5562-4d72-84f0-aa62bd64e13cmainstreamsupportdynamicsAX2009extendedhttps://mbsauthor.partners.extranet.microsoft.com/sites/csYesLocal SharePoint sites0