Customer Support Solution Center

Last Modified Friday, February 21, 2014
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Find assistance for technical questions on our products, including installation, configuration, and break/fix incidents. Search self-help content, engage in communities of your peers, MVPs and Microsoft engineers or contact a Microsoft support engineer to assist you in finding answers.
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Search CustomerSource

Use the search function of CustomerSource 
to find answers to your technical questions
regarding Microsoft Dynamics products.
CustomerSource is an avenue to search
Microsoft Knowledge Base articles, hotfixes,
service packs, tax updates, white papers, how
to articles and much more.

Visit The Microsoft Dynamics

Visit the Microsoft Dynamics Community
to receive answers to your everyday
questions and learn more from other users in
the Dynamics community.

Microsoft Dynamics Community

Check out all of the Microsoft
Dynamics blogs
that cover Microsoft
Dynamics CRM, Microsoft Dynamics NAV,
Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics RMS, and more. These
technical blogs provide product insight from
Microsoft, Microsoft MVPs, Partners, and other people with a strong interest in sharing
information about Microsoft Dynamics

Find Help in the Microsoft
Knowledge Base

The Microsoft Knowledge Base contains
articles that range from "How to" articles that
describe how to complete a specific task to
"Hotfix" articles that document released
hotfixes intended to correct a problem with a
Microsoft product.

Submit an Online Technical Support

Microsoft Dynamics Customer Service Plans:
Use your support incidents you receive
through a BRAP PLUS Customer Service Plan
to log technical support incidents.
Submit a new technical support

View an existing technical support

How to Log a Technical Support

Contact Microsoft Dynamics
Technical Support

Contact a Microsoft professional for
phone based support.

Additional Resources

Microsoft Lifecycle: Find out the lifecycle information for Microsoft Dynamics and related
business products by version and service pack. 
Microsoft PinPoint: Microsoft's central technology marketplace is designed to help
customers easily find the experts, applications, products, and services they need to support
their business success.
Microsoft Services Premier Support: Premier Support and Services offers customizable,
enhanced services direct to customers.

Definition of Advisory Services and Technical Support incidents - For a more detailed
definition of what to use Advisory Services for and Technical Support incidents, visit this page.   

Microsoft Support Diagnostic Tool (MSDT)
Following your support request you may be receiving an additional email regarding the
Microsoft Support Diagnostic Tool (MSDT). We strongly recommend that you run the
Microsoft Support Diagnostic Tool (MSDT) on the affected computer, which will provide
Microsoft with additional information about your issue. For more information about the
Microsoft Support Diagnostic Tool please consult article KB 2598970.

Microsoft Dynamics GP;Microsoft Dynamics SL;Microsoft Dynamics CRM;Microsoft Dynamics NAV;Microsoft Dynamics AX;Microsoft Retail Management System;Microsoft FRx;Microsoft Forecaster