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Microsoft Dynamics Technical Support Hours for Spring/Summer 2013

Last Modified Tuesday, December 24, 2013
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Given below are the support hours available for North America Spring/Summer 2013.
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North America Support Hours Revised for Spring/Summer 2013

Microsoft Dynamics Support business hours are:

  • Monday - Wednesday,  & Friday, 8:00 A.M. - 8:00 P.M. Central time
  • Thursday, 10:00 A.M. - 8:00 P.M. Central time

Exceptions:

The Developer (Tools) hours are:

  • Monday - Wednesday, & Friday, 8:00 A.M. - 5:00 P.M. Central time
  • Thursday, 10:00 A.M. - 5:00 P.M. Central time

Microsoft Office Accounting (MOA) support team's regular business hours are:

  • Monday - Friday, 8:00 A.M. - 8:00 P.M.

The support hours for Microsoft Dynamics teams will be affected by the following holidays.  All of the times listed are Central time. 

  • These hours do not apply to the 24x7 severity level 1, A or system down requests.

Memorial Day

Support Hours

Monday, May 27th

Closed

Tuesday, May 28th

Regular Business Hours (8am-8pm) CST

4th of July

Support Hours

Wednesday, July 3rd

Regular Business Hours (8am-8pm) CST

Thursday, July 4th

Closed

Friday July 5th

Regular Business Hours (8am-8pm) CST

Labor Day

Support Hours

Monday, September 2nd

Closed

Tuesday, September 3rd

Regular Business Hours (8am-8pm) CST

Whenever you have a support question, use CustomerSource (https://mbs.microsoft.com/customersource) or
PartnerSource (https://mbs.microsoft.com/partnersource/support) as a way to find the technical information you need.  Features such as Knowledge Base, Technical FAQ and Discussion forums are available 24 hours a day, seven days a week.

https://mbsauthor.partners.extranet.microsoft.com/sites/CSNAV/global/NewsAndEvents/Pages/MSDYN_SupportHoursSpringSummer2013.aspx
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