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What is a "Support Incident"?Support News​Here's a definition of what a support incident is and where to make a request online.Defines the difference between Chargeable and Non-Chargeable incidents.​ What is a "Support Incident"?https://mbs.microsoft.com/customersource/Global/GP/support/support-news/Support_Incident_Defined5/8/2018 6:31:47 PM0360526Here's a definition of what a support incident is and where to make a request online Defines the difference between Chargeable and Non-Chargeable incidents If the error occurs on a aspx246http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/global/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeSupport_Incident_Definedhttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Support Boundaries for Microsoft Dynamics GPSupport News​This page outlines the support boundaries for Microsoft Dynamics GP. Please review the below scenarios to understand how each will be handled by the Microsoft Dynamics GP technical support.Support Boundaries for Microsoft Dynamics GPhttps://mbs.microsoft.com/customersource/Global/GP/support/support-news/MSDgpSupboundariesAmericas5/1/2018 8:12:41 PM028887This page outlines the support boundaries for Microsoft Dynamics GP Please review the below scenarios to understand how each will be handled by the Microsoft Dynamics GP technical aspx77http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/global/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeMSDgpSupboundariesAmericashttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpYesLocal SharePoint sites0
Microsoft Dynamics Technical Support NumbersSupport News​Contact Microsoft Dynamics technical support. Microsoft Dynamics Technical Support Numbershttps://mbs.microsoft.com/customersource/Global/GP/support/support-news/global_support_contacts_eng5/1/2018 3:07:14 PM028949Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Small Business Financials, and Microsoft Dynamics SL Microsoft Dynamics CRM Microsoft Dynamics aspx178http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/global/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeglobal_support_contacts_enghttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
What is the Difference between Advisory Services and a Technical Support Incident?Support News Microsoft Dynamics Advisory ServicesWhat is the Difference between Advisory Services and a Technical Support Incident?https://mbs.microsoft.com/customersource/Global/GP/support/support-news/AdvisoryServicesTechSupportDiff8/25/2016 6:28:06 PM029198Support incidents can be used for problems with specific symptoms encountered while using Microsoft Dynamics products, where there is a reasonable expectation that the problems aspx154http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/global/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeAdvisoryServicesTechSupportDiffhttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Accessing Microsoft Services Premier Support Benefits Support NewsMicrosoft Dynamics customers who enroll in Microsoft Services Premier Support have access to complete, end-to-end vendor services for the entire Microsoft environment—from databases and desktops to servers and business applications. Accessing Microsoft Services Premier Support Benefits https://mbs.microsoft.com/customersource/Global/GP/support/support-news/Accessing_Microsoft_Services_Premier_Support_Benefits7/21/2015 4:03:40 PM028869Microsoft Dynamics customers who enroll in Microsoft Services Premier Support have access to complete, end-to-end vendor services for the entire Microsoft environment—from aspx93http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/global/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeAccessing_Microsoft_Services_Premier_Support_Benefitshttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
New Incident Management System - MSSolveSupport NewsIncident Deduction Policy Change *Please note that the incident deduction policy has changed. Your incidents will now be deducted from your account upon closure of the incident. Previously, the incident had been deducted at the time of incident submission.​ New Incident Management System - MSSolvehttps://mbs.microsoft.com/customersource/Global/GP/support/support-news/MD_MSSOLVE_Information7/20/2015 9:10:02 PM028879Incident Deduction Policy Change *Please note that the incident deduction policy has changed Your incidents will now be deducted from your account upon closure of the incident aspx120http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/global/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeMD_MSSOLVE_Informationhttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Deluxe ChecksSupport NewsNeed a resource for Microsoft Dynamics compatible checks and compatible forms? We recommend Checks by DELUXE for Microsoft Dynamics. Deluxe Checkshttps://mbs.microsoft.com/customersource/Global/GP/support/support-news/MSDYN_DeluxeChecks11_en7/1/2015 4:16:12 PM028888Need a resource for Microsoft Dynamics compatible checks and compatible forms We recommend Checks by DELUXE for Microsoft Dynamics To see products and services that will help you aspx83http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/global/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeMSDYN_DeluxeChecks11_enhttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Customer Support Solution CenterSupport NewsFind assistance for technical questions on our products, including installation, configuration, and break/fix incidents. Search self-help content, engage in communities of your peers, MVPs and Microsoft engineers or contact a Microsoft support engineer to assist you in finding answers.Customer Support Solution Centerhttps://mbs.microsoft.com/customersource/Global/GP/support/support-news/default2/21/2014 5:26:30 AM029042 assistance for technical questions on our products, including installation, configuration, and break/fix incidents Search self-help content, engage in communities of your peers aspx70http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/global/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eedefaulthttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites
Knowledge Base-FAQSupport NewsDie Knowledge Base ist eine Wissensdatenbank mit Fragen und Antworten rund um Microsoft Dynamics. Sie enthält 30.000 Artikel über alle Microsoft Dynamics-Produkte, die Antworten auf die häufigsten Fragen von Microsoft Dynamics-Kunden liefern. Die Artikel werden von einem Microsoft Dynamics-Supportexpertenteam erstellt und sind -exklusiv für alle Partner und Kunden, mit aktuellem Microsoft-Dynamics-Wartungsplan verfügbar. Knowledge Base-FAQhttps://mbs.microsoft.com/customersource/Global/GP/support/support-news/KB_CustomerFAQ2/5/2014 4:28:46 PM028876Knowledge Base, Kunden-FAQ Adobe Acrobat 284 KB Knowledge Base ist eine Wissensdatenbank mit Fragen und Antworten rund um Microsoft Dynamics Sie enthält 30.000 Artikel über alle aspx60http://mbsauthor.partners.extranet.microsoft.com/sites/CSGP/global/Support/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#1b9ff137-b1a7-41b9-aae5-df0af9fb333d;L0|#01b9ff137-b1a7-41b9-aae5-df0af9fb333d|Support News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#02b17d1e-6215-4e30-9035-1a7acd4667eeKB_CustomerFAQhttp://mbsauthor.partners.extranet.microsoft.com/sites/csgpNoLocal SharePoint sites