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Customization and Configuration in Microsoft Dynamics CRM 2013Student Training Materials​This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.Customization and Configuration in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course805422/13/2015 5:50:57 PM0171679aspx43http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80542http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1Course 80542
Personnalisation et configuration dans Microsoft Dynamics CRM 2013Student Training Materials ​Ce cours décrit les techniques requises pour personnaliser Microsoft Dynamics CRM afin de répondre aux besoins spécifiques des entreprises. Les sujets abordés comprennent la sécurité, la création et la configuration des entités, la création des formulaires, des vues et des graphiques, ainsi que l'audit et les solutions. Le cours décrit chaque rubrique et le lien entre chaque rubrique et les autres rubriques pour produire une solution efficace et entièrement configurée.Personnalisation et configuration dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806195/27/2014 4:53:58 PM0171685aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80619http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Cours numéro 80619
Personalización y configuración de Microsoft Dynamics CRM 2013Student Training Materials ​En este curso se describen las técnicas necesarias para personalizar Microsoft Dynamics CRM con el fin de satisfacer las necesidades específicas de cada empresa. Los temas tratados incluyen seguridad, creación y configuración de entidades, diseño de vistas de formularios y gráficos, auditoría y soluciones. En el curso se describe cada uno de los temas, que están relacionados entre sí para proporcionar una solución eficaz totalmente configurada.Personalización y configuración de Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806185/23/2014 8:33:35 PM0171684aspx3http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80618http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Número de curso 80618
Konfiguration und Anpassung in Microsoft Dynamics CRM 2013Student Training Materials ​In diesem Kurs werden die Techniken zum Anpassen von Microsoft Dynamics CRM an spezielle Kundenbedürfnisse beschrieben. Er behandelt Themen wie Sicherheit, die Erstellung und Konfiguration von Entitäten, den Entwurf von Formularansichten und Diagrammen, Überwachungsoptionen und Lösungen. Der Kurs beschreibt jedes Thema sowie den Bezug der Themen zueinander, sodass Sie eine vollständig konfigurierte, effektive Lösung erhalten.Konfiguration und Anpassung in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806175/23/2014 8:15:37 PM0171683aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80617http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Kursnummer 80617
Microsoft Dynamics CRM 2013 のカスタマイズと構成Student Training Materials ​このコースでは、専門的な業務ニーズに対処するため、Microsoft Dynamics CRM のカスタマイ ズに必要なテクニックについて説明します。トピックの内容は、セキュリティ、エンティティの作成および構成、フォーム ビューおよびグラフのデザイン、監査およびソリューションです。 コースでは、各トピックについて説明し、完全な構成の、効果的なソリューションを生み出すために、各トピックが他のトピックとどのように関連するのかを示します。Microsoft Dynamics CRM 2013 のカスタマイズと構成https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806165/23/2014 7:43:43 PM0171682aspx9http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80616http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Course Number 80616
Installation et déploiement dans Microsoft Dynamics CRM 2013Student Training Materials ​Cette formation de deux jours confère les compétences nécessaires pour installer et déployer Microsoft Dynamics CRM 2013. Les documents de formation sont centrés sur les composants utilisés dans un déploiement de Microsoft Dynamics CRM, la configuration logicielle et matérielle nécessaire pour déployer correctement Microsoft Dynamics CRM et les instructions d'installation des principaux composants de Microsoft Dynamics CRM Microsoft Dynamics CRM Server, E-Mail Router et Microsoft Dynamics CRM pour Office Outlook. Ce cours couvre également la mise à niveau des versions antérieures, la configuration d'un déploiement avec accès via Internet et les tâches d'administration.Installation et déploiement dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806234/28/2014 5:47:03 PM0171689aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80623http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Cours numéro 80623
Installation und Bereitstellung in Microsoft Dynamics CRM 2013Student Training Materials ​​Diese zweitägige Schulung richtet sich an Personen mit den Fertigkeiten zum Installieren und Bereitstellen von Microsoft Dynamics CRM 2013. Das Schulungsmaterial konzentriert sich auf die Komponenten, die in einer Microsoft Dynamics CRM-Bereitstellung verwendet werden, auf die Hardware- und Softwareanforderungen für die erfolgreiche Bereitstellung von Microsoft Dynamics CRM und auf die Installationsanweisungen für die Hauptkomponenten von Microsoft Dynamics CRM Microsoft Dynamics CRM Server, der E-Mail-Router und Microsoft Dynamics CRM für Office Outlook. Der Kurs befasst sich auch mit Upgrades von früheren Versionen und der Konfiguration von Bereitstellungs- und Verwaltungstasks mit Internetzugriff.Installation und Bereitstellung in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806224/28/2014 5:23:04 PM0171688aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80622http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Kursnummer 80622
Instalación e implementación de Microsoft Dynamics CRM 2013Student Training Materials ​​Este curso de formación de dos días proporciona los conocimientos necesarios para instalar e implementar Microsoft Dynamics CRM 2013. El material de formación se centra en los componentes usados en una implementación de Microsoft Dynamics CRM, el hardware y software necesarios para implementar correctamente Microsoft Dynamics CRM y las instrucciones de instalación para los componentes principales de Microsoft Dynamics CRM Microsoft Dynamics CRM Server, E-Mail Router y Microsoft Dynamics CRM para Office Outlook. En el curso se explica también cómo actualizar desde versiones anteriores, cómo configurar una implementación con conexión a Internet e información relacionada con tareas de administración.Instalación e implementación de Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806214/28/2014 5:11:40 PM0171687aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80621http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Número de curso 80621
Microsoft Dynamics CRM 2013 のインストールと展開Student Training Materials ​​このトレーニング コースは 2 日間の構成で、Microsoft Dynamics CRM 2011 をインストール して展開するためのスキルを習得します。Microsoft Dynamics CRM 展開内で使用されるコンポ ーネント、Microsoft Dynamics CRM を正しく展開するために必要なハードウェア要件とソフト ウェア要件、および Microsoft Dynamics CRM の主要コンポーネント(Microsoft Dynamics CRM Server、E-Mail Router、および Office Outlook 用 Microsoft Dynamics CRM) のインストール手 順について説明します。また、以前のバージョンからのアップグレード、インターネットに接続する展開の構成、および管理作業についても説明します。Microsoft Dynamics CRM 2013 のインストールと展開https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806204/28/2014 5:03:54 PM0171686aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80620http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Course Number 80620
Gestion des ventes dans Microsoft Dynamics CRM 2013Student Training Materials ​Ce cours présente les fonctionnalités de gestion des ventes dans Microsoft Dynamics CRM 2013 qui permettent de suivre et de gérer le processus de vente, de l'opportunité à la conclusion de la vente. Il donne des informations sur le processus de vente et présente les outils disponibles pour analyser des données commerciales et générer des rapports. Ce cours vous présente les outils qui contribuent à simplifier et à faciliter les processus internes afin de permettre à votre force de vente de se concentrer sur ses objectifs prioritaires faire la différence auprès de ses clients.Gestion des ventes dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806264/21/2014 7:54:41 PM0171692aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80626http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Cours numéro 80626
Microsoft Dynamics CRM 2013 での営業管理Student Training Materials ​このコースでは、営業案件の見込みからクローズまで営業プロセスを追跡および管理する、 Microsoft Dynamics CRM 2013 の営業管理機能について紹介します。営業プロセスに関連する 情報を考察し、営業情報を分析してレポートを作成するツールや、営業チームが本当に重要な 事項のみに集中して差別化した顧客対応ができるよう、内部プロセスをシンプルかつ簡素化す るツールの操作方法について説明します。Microsoft Dynamics CRM 2013 での営業管理https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806274/21/2014 7:46:00 PM0171693aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80627http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Course Number 80627
Vertriebsverwaltung in Microsoft Dynamics CRM 2013Student Training Materials ​In diesem Kurs werden die Funktionen der Vertriebsverwaltung in Microsoft Dynamics CRM 2013 erläutert, mit denen Sie den Vertriebsprozess von der Angebotserstellung bis zum Abschluss verfolgen und verwalten können. Dieser Kurs bietet Einsicht in Vertriebsprozessinformationen. Außerdem werden Tools zur Analyse und Berichterstattung von Vertriebsinformationen zur Verfügung gestellt. In diesem Kurs werden Sie durch die Tools geführt, mit deren Hilfe die internen Prozesse vereinfacht werden, sodass die Vertriebsmitarbeiter sich auf das Wesentliche konzentrieren können – eine differenzierte Benutzererfahrung für die Kunden zu erstellen.Vertriebsverwaltung in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806254/21/2014 5:47:53 PM0171691aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80625http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Kursnummer 80625
Administración de ventas de Microsoft Dynamics CRM 2013Student Training Materials ​En este curso se presentan las funcionalidades de administración de ventas de Microsoft Dynamics CRM 2013 que permiten controlar y administrar el proceso de ventas, desde el estado de cliente potencial al cierre. Este curso ofrece información detallada sobre los datos del proceso de ventas y presenta las herramientas disponibles para analizar y registrar estos datos. Este curso le guiará a través de las herramientas disponibles para simplificar los procesos internos de manera que el equipo de ventas pueda centrarse en lo que de verdad es importante crear una experiencia única para cada cliente.Administración de ventas de Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806244/21/2014 5:23:30 PM0171690aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80624http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Número de curso 80624
Servicio al cliente de Microsoft Dynamics CRM 2013Student Training Materials Este curso se centra en la forma en que una organización puede cuidar la satisfacción del cliente mediante la automatización de procesos de negocio en Microsoft Dynamics CRM 2013. Este curso proporciona una visión de todas las eficaces capacidades de funcionalidad de servicio al cliente y programación de servicios dentro de Microsoft Dynamics CRM 2013. Además, este curso le guiará por el proceso de trabajo con los clientes en Microsoft Dynamics CRM 2013, que incluye la resolución de reclamaciones y problemas de servicios de forma rentable, y proporciona información detallada sobre la administración de la correspondencia, los documentos, los contactos y las conversaciones relacionados. Este curso muestra una vista integral y enriquecida del cliente que proporciona al equipo información en la que se puede actuar y que incluye el uso de la administración del conocimiento en una base de conocimientos (Knowledge Base) centralizada.Servicio al cliente de Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806294/10/2014 4:29:27 PM0171695aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80629http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Número de curso 80629
Microsoft Dynamics CRM 2013 での顧客サービスStudent Training Materials ​このコースでは、Microsoft Dynamics CRM 2013 のビジネス プロセスの自動化を通じて組織が 顧客満足度を高める方法について説明します。Microsoft Dynamics CRM 2013 の強力な顧客サ ービスとサービス スケジュール設定機能について詳しく説明します。 さらにこのコースでは、Microsoft Dynamics CRM 2013 で顧客のクレームやサービスの問 題をコスト効率良く解決する方法などの顧客対応プロセスを解説します。関連する通信、 ドキュメント、連絡先、会話の管理方法についても考察します。集中管理されたサポート情報を活用するなど、実践的なデータをチームに提供する顧客対応事例を豊富に用意しています。Microsoft Dynamics CRM 2013 での顧客サービスhttps://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806314/10/2014 4:02:48 PM0171697aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80631http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0コース番号 80631
Service clientèle dans Microsoft Dynamics CRM 2013Student Training Materials ​Ce cours se concentre sur la façon dont une organisation peut augmenter le niveau de satisfaction du client via l'automatisation des processus d'entreprise dans Microsoft Dynamics CRM 2013. Il fournit un aperçu de toutes les fonctionnalités puissantes de service clientèle et de planification de services dans Microsoft Dynamics CRM 2013. De plus, il vous présente le processus de gestion de vos clients dans Microsoft Dynamics CRM 2013, notamment la résolution efficace des plaintes des clients et des frais liés aux problèmes de services, et la gestion de toutes les correspondances, documents, contacts et conversations associées. Ce cours montre la vue élaborée et appropriée de votre client qui fournit à votre équipe des connaissances utiles à la décision, en utilisant notamment la gestion des connaissances dans une Base de connaissances centralisée.Service clientèle dans Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806304/10/2014 3:50:19 PM0171696aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80630http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Cours numéro 80630
Kundenservice in Microsoft Dynamics CRM 2013Student Training Materials​In diesem Kurs liegt der Schwerpunkt auf der Frage, wie ein Unternehmen durch die Automatisierung von Geschäftsprozessen mit Microsoft Dynamics CRM 2013 die Kundenzufriedenheit verbessern kann. Dieser Kurs vermittelt einen Überblick über die leistungsstarken Funktionen für den Kundenservice und die Serviceplanung in Microsoft Dynamics CRM 2013.Außerdem wird gezeigt, wie Sie in Microsoft Dynamics CRM 2013 mit Kunden arbeiten. Zu diesem Prozess gehört z. B. die kostengünstige Lösung von Kundenbeschwerden und Serviceproblemen. Des Weiteren erhalten Sie einen Einblick in die Verwaltung aller dazugehöriger Aspekte, wie Korrespondenz, Dokumente, Kontakte und Konversationen. In diesem Kurs werden umfassende und relevante Ansichten von Kundeninformationen vorgestellt, die dem Team einen nachverfolgbaren Überblick bieten, z. B. mithilfe der Wissensverwaltung in einer zentralen Wissensdatenbank.Kundenservice in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course806284/10/2014 2:49:56 PM0171694aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80628http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites0Kursnummer 80628
Customer Service in Microsoft Dynamics CRM 2013Student Training MaterialsThis course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base. Customer Service in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course805451/3/2014 10:17:02 PM0171680aspx0http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80545http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1Course 80545
Sales Management in Microsoft Dynamics CRM 2013Student Training MaterialsThis course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.Sales Management in Microsoft Dynamics CRM 2013https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/couse805461/3/2014 10:17:02 PM0171681aspx6http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937couse80546http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1Course 80546
Installation and Deployment in Microsoft Dynamics CRM 2013 Student Training Materials​This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.Installation and Deployment in Microsoft Dynamics CRM 2013 https://mbs.microsoft.com/customersource/Global/CRM/learning/student-training-materials/course805391/3/2014 10:17:01 PM0171678aspxhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRM/global/Learning/Pages/Forms/All Documents.aspxhtmlFalseaspxGP0|#9cce0bc4-2c07-480b-ba7d-9ab88b48bc39;L0|#09cce0bc4-2c07-480b-ba7d-9ab88b48bc39|Student Training Materials;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937course80539http://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMYesLocal SharePoint sites1Course 80539

Unlimited Organizational Access to Training Material Downloads for Microsoft DynamicsUnlimited Organizational Access to Training Material Downloads for Microsoft Dynamicshttps://mbs.microsoft.com/customersource/Global/CRM/learning/training-news/accessdeniedTraining NewsGP0|#f5ae3dfa-1e91-47c7-9ded-48d78c1674bc;L0|#0f5ae3dfa-1e91-47c7-9ded-48d78c1674bc|Training News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937accessdeniedhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
Connect to your eLearning accountConnect to your eLearning accounthttps://mbs.microsoft.com/customersource/Global/CRM/learning/training-news/defaultTraining NewsGP0|#f5ae3dfa-1e91-47c7-9ded-48d78c1674bc;L0|#0f5ae3dfa-1e91-47c7-9ded-48d78c1674bc|Training News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937defaulthttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0
Unlimited Organizational Access to Training Material Downloads for Microsoft DynamicsUnlimited Organizational Access to Training Material Downloads for Microsoft Dynamicshttps://mbs.microsoft.com/customersource/Global/CRM/learning/training-news/accessdeniedTraining NewsGP0|#f5ae3dfa-1e91-47c7-9ded-48d78c1674bc;L0|#0f5ae3dfa-1e91-47c7-9ded-48d78c1674bc|Training News;GTSet|#90d155ee-d077-42cd-89d3-be9eb2577329;GPP|#afd1ca55-403d-404c-b60c-692906bef937accessdeniedhttp://mbsauthor.partners.extranet.microsoft.com/sites/CSCRMNoLocal SharePoint sites0